Remote Customer Service Representative

Job ID

Job Description

Job Title: Remote Customer Service Representative

Location: Remote/Virtual

Company: Orion First


Orion First logo


Do you enjoy providing world-class customer service to offer your clients the best possible experience? Can you multi-task in a fast-paced and competitive environment?  Can you work together with other members of a team to achieve a group goal? Are you compatible with “on the job training” or “training by committee”? Are you passionate about the customer experience and the customer journey? If so, let’s talk because Orion First is adding a Customer Service Representative to their team! *This is a remote, work from home position.


What you will be doing:


  • Answering/transferring inbound and outbound calls during normal business hours, including pockets of heavy inbound, and being subject to call center metrics
  • Back up support to other Orion departments & Mail Service
  • Processing of all customer service requests, to include: Phone payments, Bills of Sale, UCC Assignments, Terminations and Continuations, Address Changes, Mail Returns, Customer Refunds, Payment Histories, Title Handling and Processing, Extension and Rewrite Documentation Preparation, Account Ratings for clients and customers, administrative back up duties to Portfolio Management, Contract Payoff Calculation, and client/customer facing communication.
  • Insurance Tracking and Reporting
  • Assist and support our 1-60 day delinquent collectors, perform soft early-stage collections duties
  • Other specialized duties as assigned


What it takes to be a successful Customer Service Representative with us:

  • Enthusiasm and positive energy, support for your teammates
  • Detail oriented and organized with a proven ability to prioritize work effectively, or if given a specific directive.
  • Superior communication skills – both written and verbal, especially regarding email etiquette
  • Regular attendance, schedule adherence, and openness to work overtime if offered.


What we offer:

  • Virtual role with a set schedule – Our business hours of operation are 5am to 5pm PST, available 8 hour shifts within that window are based on business need.
  • Bonus Program – We know you work hard, and we want to reward you for it!  Eligibility is after 90 days employed.  It is based on published monthly performance standards.
  • Comprehensive benefits package – All the good stuff; medical, dental, vision, 401k!
  • Paid Time Off – We have an amazing staff who is extremely dedicated and focused, but we also understand that work/life balance is key!


Company Overview:

Founded in 2001, Orion First has offices in Seattle, Boston, and now Phoenix. We are a full-service commercial loan and lease portfolio servicer that provides a suite of services and products to manage the complete life cycle of a loan. Our servicing platform includes systems to support lease and loan accounting, credit application processing, scoring, decisioning products, collections, customer service, and lead generation.


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