Job Title: Franchise Business Consultant
Location: Cincinnati, OH
Are you a rockstar road warrior? Do you thrive on being out in the field, taking care of clients and putting your excellent customer service skills to work? If so, we have the job for you!
What’s in it for you?
• Competitive base salary plus commissions & bonuses!
• iPad for business use
• Cell phone reimbursement
• Use of company car
Position Summary: As a Franchise Business Consultant, you will manage a customer base and insure each customer is getting the highest quality commercial cleaning in the industry! This is accomplished through on-site inspections, prompt customer follow-up, and serving as a business coach, trainer, and mentor by assisting Jan-Pro Independent Unit Franchisees in becoming successful business owners. This individual will be responsible for a territory in North Cincinnati/Dayton area.
What you’ll be doing:
• Focus on customer account retention through ‘proactive’ site visits and prompt resolution of service issues / customer complaints
• Identify additional special service opportunities to assist in increasing franchisee revenue
• Monitor Franchise Owners to ensure proper documentation for Special Service work
• Facilitate communication between the customer and Unit Franchise Owner
• Proactively develop relationship with customer site contacts
• Provide on-call client and franchisee support
• Complete and maintain accurate documentation of franchisee and client records
• Inspect accounts on a required, regular schedule
• Set up new accounts and provide assistance in the new account onboard process
• Assist Franchise Owners with first cleans
• Review customer needs for consumable supplies and additional services
• Transfer customers between Unit Franchise Owners, if requested, and document these requests and transfers
• Recommend solutions in situations where customers are considering canceling service
• Understanding the value and benefits of the Jan-Pro brand
What you’ll need to succeed:
• 3 years in management level, janitorial and or customer service industry
• Ability to multi-task and keep composure in a fast-paced work environment
• Proficient in MS Office programs (Word, Excel, and Outlook) and Internet operations
• Strong presentation skills – both written and verbal
A little about us:
Jan-Pro is the #1 Commercial Cleaning Franchise and #4 Fastest Growing Franchise as reported in 2018 Entrepreneur Magazine rankings. This position is located in our Blue Ash, OH office.